Last updated: 2025. This policy explains what personal data we collect, how we use it, and the rights you have as a player on the phmerry platform in the Philippines.
This Privacy Policy applies to all users of the phmerry platform, including visitors to the website and registered account holders based in the Philippines. It describes the types of personal information we collect, the purposes for which we use that information, and the circumstances under which we may share it with third parties. By creating an account or continuing to use the phmerry platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you can reach our support team using the contact details in the footer of this page.
When you register for an account on phmerry, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your chosen deposit and withdrawal method. During the account verification process, we may also request a copy of a valid government-issued identification document, such as a Philippine passport, driver's licence, or national ID, to confirm that you meet the minimum age requirement of 21 years. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain the security and performance of the platform and detect any unusual or potentially fraudulent activity on your account.
The personal information you provide is used primarily to operate and manage your phmerry account, process deposits and withdrawals in Philippine pesos, and verify your eligibility to use the platform. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have given your consent, we may send you promotional communications about new features, games, or offers available on the platform. You can withdraw your consent to receive marketing messages at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
phmerry does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to relevant Philippine regulatory authorities or law enforcement agencies where we are legally required to do so, for example in connection with the prevention of fraud, money laundering, or other criminal activity. Any such disclosure will be made only to the extent required by law and will be documented accordingly.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the closure of your account, we will process your request promptly, but please be aware that certain data may need to be retained for the legally required period even after your account is closed. You may contact our support team at any time to ask about the specific retention periods that apply to your data.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You also have the right to request the correction of any inaccurate or incomplete data, and in certain circumstances, to request the deletion or blocking of your personal data. If you believe that your data has been processed in a manner that violates your rights under applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact the phmerry support team using the details provided in the footer of this page, and we will respond to your request within the timeframe required by law. We take all data subject requests seriously and will handle them with care and confidentiality.
The phmerry platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for the platform to operate and cannot be disabled, as they are necessary for functions such as keeping you logged in during your session and remembering your preferences. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. Analytics cookies, where used, collect data in an aggregated and anonymised form that cannot be used to identify you personally. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the phmerry platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff members who need it to perform their job functions, and all staff are trained on data protection responsibilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. We regularly review and update our security practices to address emerging threats and ensure that your data remains protected.
phmerry may update this Privacy Policy from time to time to reflect changes in our data practices, the platform, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact our support team to discuss your options. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled.
A quick summary of the key points Filipino players need to know about how phmerry handles personal information.
We collect your name, date of birth, and a valid Philippine government ID to confirm you are at least 21 years old and eligible to use the platform. This is a one-time process required at registration and is handled securely by our verification team. Your documents are stored in encrypted form and are never shared with third parties for marketing purposes.
Transaction details, including deposit and withdrawal records in Philippine pesos, are retained for a minimum of five years in line with anti-money laundering regulations. We work only with trusted payment processors who are bound by strict data security standards. We do not store full card numbers or e-wallet PINs on our servers.
We will only send you promotional messages if you have given your explicit consent during registration or at a later point. You can withdraw your consent at any time by contacting our support team, and we will update your preferences promptly. Withdrawing consent does not affect the lawfulness of any processing carried out before your request.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and in certain cases delete the personal data we hold about you. You may also lodge a complaint with the National Privacy Commission if you believe your rights have been violated. Contact our support team to make a data subject request and we will respond within the legally required timeframe.
We use only essential and analytics cookies — no third-party advertising trackers. Essential cookies keep your session active and your preferences saved, while analytics cookies help us understand how the platform is used so we can improve it. You can manage cookie settings through your browser at any time, though disabling essential cookies may limit platform functionality.
All data transmitted between your device and the phmerry platform is protected by industry-standard encryption. Internal access to personal data is restricted to authorised staff only, and all team members receive regular data protection training. In the unlikely event of a breach affecting your data, we will notify you and the relevant Philippine authorities as required by law.
Quick answers to what Filipino players most often ask about data privacy on the phmerry platform.
If you have any concerns about how phmerry handles your personal information, our support team is available 24/7 to help. You can also visit the FAQ page for quick answers, or head to the Register page to create your free account and start playing on the Philippines' mobile-first gaming platform.